Changelog

v2.18

20 August 2023

• Plait AI with OpenAI integration

1. AI-generated reply suggestions
2. Improve messages with professional and friendly re-drafts
   
3. Generate conversation summaries inside private notes.

• Plait Bots - HIPAA-compliant natural language bots for conversation automation
• Translations - instantly translate messages in more than one hundred languages to your workspace language
• Conversation Priority - label conversations based on urgency
• Workspace Apps - embed other work apps directly inside your Plait workspace
• Audit Logs - addition of team sign-in/sign-out events
• Plait Articles - practice knowledge base update, and create uncategorized articles
• Attachments - browse attachments in a conversation with left & right navigation
• Export Contacts - one-click contacts export with csv file export for all contact data (practice admins only)
• Reports - enhanced filters for CSAT reports for inboxes, teams and ratings.
• Sorting -sort conversations by activity
• Template Variables - personalize inbox greetings with template variables
• Automatic reconnects - to the Plait Workspace in the background
• New Languages - new workspace languages (36 total)
• Bug fixes and enhancements